Case Study

AI makes Quotation Creation Scalable: 20% Time Savings per Request after only 4 Weeks

KAISER is one of the most important European brands for electrical installation products and systems. For more than 120 years, this independent family business has stood for innovation, quality, and pioneering spirit. The company not only sets new standards but also develops solutions that have shaped an entire industry and continue to set the course for the future.

Challenge

As the company’s success continues, the number of incoming requests increases steadily.

Every year, the internal sales team prepares thousands of quotations for construction projects of all kinds.
Different formats such as complete bills of quantities (BOQs), excerpts, product lists, or dealer-specific templates must be processed reliably.
At the same time, the requests include both in-house and third-party products as well as product-neutral items.
Reviewing, entering data, and finding the right products for the requested Items consumed valuable resources.

To increase the efficiency of quotation creation and manage the growing number of requests in a structured way, KAISER sought a consistent digital transformation of the entire quotation process.

Solution

To handle the volume of incoming requests sustainably and efficiently, the company needed a new, scalable approach and chose kinisto – a proven AI software that integrates holistically and close to the process.

Incoming requests are automatically detected and structured. Customer information, construction projects, Items, and product data are immediately available.
The software then suggests suitable products for the relevant BOQ Items. Employees only need to review them instead of entering Items manually. The AI continuously learns and becomes more accurate with every completed offer.
The completed quotation data is transferred directly to the ERP system and can be processed further without media disruption.
Even when multiple excerpts from the same BOQ are received, the Master-BOQ function ensures a consistent quotation result.

This allows KAISER to confidently handle the increasing volume of requests, enabling further growth without limitations.

Result

Just a few weeks after implementing the software, KAISER was already working productively — not least because the kinisto team places great emphasis on a clearly defined onboarding process and close support. The impact of digitalization with kinisto quickly became evident:

Processing time per request was significantly reduced – on average by more than one-fifth per request, with an upward trend. With tens of thousands of requests per year, this results in massive capacity relief.
After only a short time of use – without a complex AI training phase – roughly three quarters of AI product suggestions were correct, greatly simplifying product matching.
The entire team enjoys working with kinisto and perceives the use of the software as a significant relief in their daily work.

A previously resource-intensive process has become a scalable, digital system that actively supports business growth. The steadily increasing number of requests can now be handled confidently – with significantly reduced processing times.

The onboarding with kinisto was smooth and extremely fast – you can immediately tell how much experience the team has in such processes. Our employees accepted the software from the very beginning, thanks to the clear training and documentation. The results speak for themselves: measurable, significant time savings and enthusiastic employees after just four weeks.

Frank Druschel

Head of Internal Sales

Measurable results after the first 4 weeks:

20 %

Time Savings per Request

75 %

Correct Product Suggestions

100 %

Team Acceptance

Conclusion

With kinisto, KAISER has found a future-proof way to handle the increasing number of requests efficiently and accurately.

The combination of automatic data capture, intelligent product assignment, and seamless system integration provides real relief in daily operations. The team thus gains valuable time for customer consulting while being able to process more requests in less time – without compromising quality.

The result: a scalable quotation process that enables growth, empowers specialists, and further strengthens the company’s innovative power.

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Digital pioneers in the construction supply industry are reimagining their quoting with kinisto. Discover in our live demo how AI enhances your existing workflow with intelligent capabilities and frees up more time for high-value work.

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