Case Study

ABS Safety digitizes the quoting process for complex fall protection systems

ABS Safety GmbH, headquartered in Kevelaer, is one of the leading providers of fall protection solutions in Germany. Since its founding in 2003, the company has grown to approximately 200 employees and established itself as a specialist for rope safety systems, anchor points, and railing systems. ABS Safety delivers projects for prestigious references such as the Allianz Arena, consistently upholding the highest quality and safety standards.

Complex systems require intelligent processes

The fall protection industry differs fundamentally from traditional building material manufacturers: instead of individual products, ABS Safety offers complex systems consisting of many individual components. A rope safety system, for example, includes rope guides, deflection points, end posts, intermediate posts, and a wide range of mounting materials. This complexity places special demands on the quoting process.

Challenge

With over 1,000 quote requests per month and a broad spectrum of fall protection solutions, ABS Safety faced unique challenges:

High inquiry volume: Over 1,000 quote requests per month require efficient and scalable processing to keep response times short.
Deep expertise required: The correct configuration of fall protection systems requires comprehensive technical know-how. Every project is unique and must be planned according to specific standards and site conditions.
Manual processing steps: Assigning the right system components to requests was time-consuming and required experienced employees who had to manually assemble each system.
Complex product systems: Unlike individual products, fall protection solutions consist of many interrelated components. A rope safety system is not a single product but a system of dozens of individual parts that must be precisely coordinated.

Solution

With kinisto, ABS Safety implemented a solution specifically tailored to the requirements of complex product systems:

Automatic product area detection: kinisto analyzes incoming requests and automatically identifies which product areas are being requested — enabling, for example, solar-related inquiries to be automatically assigned to the responsible team before the bill of quantities is even opened.
AI-powered system suggestions: What makes ABS Safety’s use case special: kinisto doesn’t just suggest individual products, but complete system configurations. The AI understands which components belong together and creates suggestions for complete fall protection systems.
Seamless API integration: ABS Safety uses kinisto’s existing API to integrate the solution into its own IT landscape. Thanks to the ready-made interface, integration was fully completed within just a few days, and quote data flows automatically into downstream systems.
Tailored onboarding: The kinisto team worked closely with ABS Safety to understand the specific requirements of the fall protection industry and trained the AI accordingly — including the complex relationships between system components.

The integration of kinisto into our existing IT landscape was seamless. We were particularly impressed that kinisto could be embedded into our processes via the API interface without any friction. The kinisto team understood our specific requirements from the very beginning and delivered a perfectly tailored solution.

Markus Huch

Head of IT & Digitalization

Result

The introduction of kinisto has noticeably improved the quoting process at ABS Safety:

Significantly less manual effort: Automatic product area detection and AI-powered system suggestions considerably reduce the team’s workload in day-to-day quoting.
Complex systems made manageable: kinisto understands the relationships between individual components and suggests complete system configurations — a decisive advantage over tools that can only match individual products.
Seamless integration: Through the API connection, kinisto has become an integral part of ABS Safety’s IT landscape. Data flows automatically into downstream systems.
Scalable for high volume: Even with over 1,000 requests per month, processing quality remains high and response times stay short.
High team adoption: Employees quickly integrated kinisto into their daily workflow and benefit every day from the intelligent system suggestions.

We were initially skeptical about whether an AI solution could truly handle our complex rope safety systems with all their individual components. But kinisto proved us wrong — the system suggestions are remarkably accurate, even for demanding configurations. Working with the kinisto team is a real pleasure — they take the time to truly understand our business.

Silvia Massing

Technische Zentrale

Conclusion

The collaboration between ABS Safety and kinisto demonstrates that AI-powered quoting offers significant potential even for companies with highly complex product systems. The key success factor lies in kinisto’s ability to not only match individual products, but to understand the relationships within complex systems and suggest complete configurations.

For ABS Safety, this means the team spends less time on quote preparation and can focus more on technical consulting and individual project planning. At the same time, the quoting process with kinisto is more comfortable and future-proof — a decisive advantage for the specialist in the fall protection industry.